If you encounter an error message such as the one shown, where ProRep states that no systems were found, then this is most likely a Windows permissions issue. Check your Windows login security permissions to verify that you have proper access to, and read & write permissions for, the ProRep data files.

If you encounter an error message such as the one shown, where ProRep states that it could not open a certain file because it is Read Only, then this is most likely a Windows permissions issue. Check your Windows login security permissions or check the file/folder attributes for the ProRep data files.

In order for ProRep to function properly, its data files need to have Read and Write permissions.

If you encounter an error message such as the one shown, where ProRep states that it could not open a DataDiary or some other file, then this is most likely a Windows permissions issue.  Check your Windows login security permissions or check the file/folder attributes for the ProRep data files.

You may see this error (1st screen shot) if you have recently upgraded to Windows 10 and are trying to view reports.

To go about solving this problem, you’ll need to know the version date of ProRep that is installed.  To find out, (in ProRep) click on Help -> About.  A version number and date is listed near the top of the information box.

If your version of ProRep is dated May 2014 or newer:

Open Windows Explorer and navigate to the ProRep folder (this is where ProRep is installed).  In that folder is a PDFDrvr sub-folder.  Open that folder and run the Install application.  This will re-install the Spalding PDF printer driver and activate it.  The results will look like the second screen shot.

If your version of ProRep is older than the May 2014 release:

You need to upgrade ProRep to a version that is dated May 2014 or newer.  Here’s why:

A PDF printer driver that is compatible with Windows 10 has been a part of ProRep since the May 2014 release.  If you are using a version of ProRep older than the May 2014 release, the included PDF printer driver will not work on Windows 10.  The ProRep database structure will not be affected if you upgrade to a newer version of ProRep 4.x.

Depending on what you’re trying to do, that particular menu option may not be applicable.

Or, what you’re trying to do is part of an optional module for which you are not licensed.  To check your license info, including module license info, click on these menu items:

File -> Settings -> Application -> License Key

First, make sure that you are licensed for the Incentive Pay Module (IPM).  If so, then check if your ProRep serial number and license key are entered correctly.  Get to it from these menus:
File -> Settings -> Application -> License Key